2022 Impact Report
We are proud of our progress supporting mostly mission-driven clients to be the fire under their growth while also building nourishing and purposeful jobs for our employees and advocating for a more sustainable world.
Our mission is to be a catalyst for a more sustainable world by hiring savvy onshore workers in living wage jobs to power growing businesses.
We are a proud women-led B Corp, specializing in efficient and affordable outsourced fractional and full-time operations support. We hire, train, manage, and mentor wonderful people from 31 states to help small to medium-sized purpose-driven companies scale.
OUR SERVICES
customer support (fractional through full call center)
sales support
supply chain and inventory management
social media operations
tech support
executive assistance support
financial & bookkeeping operations
Our employees supplement client teams so that our clients can focus on growing their purpose, product offering, or reach. Our ability to add on hours incrementally allows clients to grow with us and add on services seamlessly.
Our Values
- Purpose
- Proactiveness
- Resourcefulness
- Community
- Activism
- Resilience
Our Social Impact
As a Certified B Corp and California Benefit Corporation, we are driven by our mission to spread sustainable and supportive jobs to areas of the United States where these opportunities are not quite as common, especially in the outsourcing space. We hire, coach, and mentor employees to become valuable and proactive members of our clients' work, whether it's a small fractional engagement or encompasses a whole call center team.
We are building robust training systems to move people more quickly through our pipeline of learning and opportunity to provide services in many industries, mostly in purpose-driven companies.
Through our partnerships with 1% for the Planet, Ceres, and American Sustainable Business Network, we lobby, give and advocate for a clean environment, gender equality (including reproductive rights), fair wage and labor laws, and the protection of our democracy.
To our valued stakeholders,
This year has been a year of learning and growth. We continue refining our business offerings and sustainability practices. Six years into our founding, we now have the experience and the data to understand the services we are best positioned to provide and a pricing structure that allows for marketability and sustainable governance. This year we also grew our administrative team by 73% to scale our mission and more effectively care for clients and employees.
In 2022, we grew our revenue by 22% and made huge strides in the eCommerce and CPG (consumer packaged goods) sectors, building upon our original customer service offering with more skilled services in supply chain operations. While we work in many diverse industries (everyone needs great operations support!), we also increased our presence significantly in Edtech, Healthtech, and Cleantech.
We are a labor-as-a-service company, which means our product is our people’s work. We have optimized our ability to quickly train in a client’s process to supplement their internal team or to handle entire roles, documenting processes so that, if needed, we can quickly switch people or add more resources. Our clients depend on us each day to do the heavy lifting of tasks to keep their businesses running, and our fractional, full-time, and team models allow clients to easily grow with us.
Our product, labor, is also our biggest expense, and we were not immune from inflationary pressures and the resulting slowdown in client spending as businesses struggled to find capital. We took advantage of this slowdown to build custom training journeys on our new learning platform. Our learning platform allows us to efficiently train on the fundamentals of each role and the HigherRing secret sauce of effective engagements. We are especially proud of our call center-to-client specialist model, where new employees start in a coached and mentored call center environment. When they outperform in attendance, teamwork, and proactivity, we match them with direct client work as the next step on their career path. Our goal is to continue to create jobs and train great people.
With thanks to all who have been a part of our journey. We wouldn’t be here without your hard work, feedback, and belief in our mission.
Impact on Community
Impact on Environment
Impact on People
Our Partnerships
Goals
For 2023, since we have increased our administrative team, we feel we’re in a strong position to continue growing our clients and team. We also will be undergoing a website redesign to ensure that our potential customers can make a buying journey that allows them to quickly see and purchase our services. We also aspire to sign our first government contract since we believe government should contract with companies that prioritize all stakeholders (employees, shareholders, clients, vendors, and the environment) equally. For certifications, we plan to certify as carbon-neutral and also become living-wage certified. We believe certifications help potential clients quickly understand who we are, attract great employees, and encourage other companies to also take the steps that can help build better communities and support a flourishing planet.
As a labor company, we are constantly asking how we can ensure that our employees are paid a fair wage, are rewarded for their hard work, and have competitive benefits. In 2023, we are launching paid holidays, a paid volunteer day, formal management training for those taking a management track with us, and a formal professional development/continuing education program.
Public Benefits and Disclosures
HigherRing is a proud California Benefit Corporation. This report, along with 2022 financial statements, will be sent to all current shareholders of HigherRing and registered with the state of California.